Scope of the Code of Conduct "eTIC Charter"
Scope of Application
The 'eTIC' trademark covers the whole of the Benelux, although the actual operational territory is currently composed of Belgium and the Grand Duchy of Luxembourg.
The Code of Conduct appliers to the whole of the commercial and contractual relations that have been negotiated between a customer and a supplier operating in the Information and Communication Technology sector.
However, it applies only if the contract award procedure chosen by the customer does not allow for bilateral negotiations or fails to take into account a 'commitments regarding the quality of the contractual relation' type of criterion (e.g., awarding of contracts or calls for tenders that fail to consider such a criterion).
For the purpose of the present Code of Conduct, the term commercial and contractual relations is understood to describe all exchanges between the supplier and his customer: advice, documentation, correspondence, tenders, contracts.
The customers affected are all SMEs, self-employed workers, not-for-profit organisations and public institutions that use I.C.T. and that have their registered office (or an operations site) situated in the operational territory of the Code. This Code does not relate to private consumers (non-professional users), large companies (with over 250 staff) or multinational corporations.
The suppliers affected by this Code are the legal and natural persons who, regardless of size, operate and trade in the I.C.T. industry inside the operational territory of competence of the Code.
For the purpose of the present Code of Conduct, the term I.C.T. industry is understood to describe all supplies of a material or immaterial nature as well as the provision of services. Without purporting to be exhaustive, this extends to include activities associated with the building or hosting of websites, the supply of content, the building or management of IT networks, the sale, maintenance or repair of IT equipment ('hardware'), the writing, upgrading, customisation of software, advice, ... 1